Privacy Policy

1. Information We Collect

Information You Provide

• Account information (name, phone number, email)
• Profile information and photos
• Event details and RSVP responses you send or receive
• Community membership (the zip code or city you use to join, and which communities you belong to)
• Rental marketplace listings (items, descriptions, pricing, photos, availability)
• Community item listings, purchases, pickup scheduling, and order status
• Messages exchanged with other buyers, sellers, or renters through the platform
• Reports you file about a purchase, and any details you provide with them
• Rental booking information and messaging between renters and owners
• Payment information (processed securely by Stripe)
• Seller wallet balances and transaction history, and payout account details you link via Stripe Connect (if you sell on the marketplace)

Information We Automatically Collect

• Device information (device type, operating system, browser)
• Usage data (features used, time spent, interactions)
• Log data (IP address, access times, pages viewed)
• Location data (only if you grant browser permission, e.g. to auto-fill a listing's location)

2. How We Use Your Information

We use your information to:

• Provide and improve our RSVP, Community, and rental marketplace services
• Facilitate 1:1 messaging between marketplace participants
• Send notifications about events, RSVPs, and rental bookings
• Process payments for rentals and Community item purchases, handle security deposits, and manage seller wallets and payouts
• Enable rental marketplace and Community features including listings, purchases, pickup scheduling, bookings, and messaging
• Review reported problems with a purchase and determine whether a refund or fund release is appropriate
• Verify identity and manage trust and safety on the marketplace
• Provide customer support and respond to inquiries
• Analyze usage to improve our platform and develop new features
• Ensure platform security and prevent fraud, including transaction verification

3. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

• Marketplace Participants: When you create a listing, book a rental, or buy or sell a Community item, relevant information (name, contact details, booking or order details, and messages you exchange) is shared with the other party to facilitate the transaction
• Service Providers: Trusted third parties who help us operate our platform, including:
  • Stripe for payment processing, refunds, seller wallets, and payouts (including Stripe Connect for sellers who link a payout account)
  • Firebase for hosting, authentication, and data storage
  • Mixpanel for product analytics
  • Email notification services for alerts about bookings and orders
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement robust security measures to protect your information:

• Encryption in transit (TLS) and at rest for applicable data
• Hardened access controls and the principle of least privilege
• Regular security reviews and dependency updates
• Optional multi-factor authentication for admin/staff tooling
• Monitoring and alerts for suspicious activity

Note: Partiki currently does not provide end-to-end encryption for messages. Authorized services may process your data to deliver features like sync, search, and notifications.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@partiki.co or through your account settings.

For account deletion or data export, send a request from your registered email to support@partiki.co.

For detailed instructions, visit our Account Deletion Guide.

6. Data Retention & Account Deletion

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will permanently delete your personal information within 30 days, except where we're required to retain it for:

• Legal compliance (tax records, transaction history for audits)
• Resolving disputes or outstanding rental obligations
• Fraud prevention and security purposes
• Legitimate business purposes as permitted by law

After deletion, your personal data (name, email, phone, profile) will be permanently removed from our active systems. Listings and messages you posted may be anonymized or attributed to "Deleted User." For complete account deletion instructions, visit looplots.com/delete-account.

7. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information when it's transferred internationally.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

Where local law sets a higher age for consent (e.g., up to 16 in parts of the EU), we will apply the higher threshold.

9. Tracking Technologies

We use tracking technologies and device identifiers to:

• Keep you logged in and remember your preferences
• Analyze how the site is used to improve performance
• Provide personalized experiences
• Send transactional emails about bookings, orders, and account activity

You can control these settings through your browser's privacy settings.

10. Listing and Message Photos

When you upload photos to a listing or send them in a message:

• Listing Photos: Visible to anyone who can view that listing (public for most listings, or Community members for Community listings)
• Message Photos: Visible only to you and the other participant in that conversation
• Storage: We securely store your photos to enable listings, messaging, and the AI Listing Assistant
• Metadata: We may collect technical information about image files (file size, format, creation date)
• Control: You can delete a listing's photos by deleting the listing at any time

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Security Incidents & Data Breach Notification

If we become aware of a security incident that affects your personal information, we will investigate, take steps to mitigate harm, and notify affected users and/or regulators as required by applicable law. Where required (e.g., under GDPR), we will notify supervisory authorities without undue delay and, when feasible, within 72 hours of becoming aware of a notifiable breach.

If you suspect an account compromise, please contact us immediately at support@partiki.co.

14. Region-Specific Disclosures

California (CPRA)

California residents have rights to access, correct, delete, and receive a portable copy of certain personal information. You also have the right to opt-out of “sales” or “sharing” for cross-context behavioral advertising and to limit use of sensitive personal information (where applicable). We do not sell personal information for money. If we engage in “sharing” as defined by CPRA, you may opt-out by emailing support@partiki.co. We will not discriminate against you for exercising your rights.

India (DPDP Act, 2023)

For users in India, you have rights to access, correction, and erasure, and to register grievances with our Grievance Officer. We act as a Data Fiduciary when determining purposes and means of processing. You may withdraw consent at any time by emailing us. For grievances, contact support@partiki.co.

15. Third-Party Services & SDKs

We use trusted service providers to deliver our features. Depending on your usage, these may process limited personal data on our behalf:

• Firebase (Auth, Firestore, Storage, Cloud Functions) — authentication, data storage, serverless processing, and push notifications
• Stripe — payment processing, security deposits, refunds, seller wallets, and payouts (via Stripe Connect) for marketplace and Community transactions
• Mixpanel — product analytics and usage insights

These providers are bound by contracts and may only use data as needed to provide their services to us. Stripe's privacy policy is available at stripe.com/privacy.