Terms of Service

Partiki LLC ("Partiki", "we", "us", or "our") operates looplots.com, providing event RSVP coordination, neighborhood Communities, and a peer-to-peer rental and marketplace platform (collectively, "LoopLots by Partiki" or "Services"). By accessing or using our website or any related services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By accessing or using Partiki, you agree to these Terms and our Privacy Policy. If you do not agree, you must stop using the Services.

2. Eligibility

You must be at least 18 years old to use Partiki and participate in any transactions on our platform. To list items on the rental marketplace or enter into rental agreements, you must be at least 18 years old and have the legal capacity to form binding contracts. By using the Services, you represent and warrant that you meet these eligibility requirements.

3. Services Overview

Partiki provides the following services:

• RSVP Management: Send and receive event invitations and track responses
• Communities: Neighborhood groups you join by zip code or city to buy, sell, and rent items locally with other members
• Rental Marketplace: A peer-to-peer platform connecting item owners ("Sellers") with renters ("Buyers" or "Renters")
• Messaging: Direct, 1:1 messaging between buyers and sellers to coordinate a purchase or rental
• Payment Processing: Secure payment handling, security deposits, seller wallets, and payouts via Stripe
• AI Listing Assistant: Optional AI-powered photo analysis to help pre-fill a listing's title, description, and suggested price

AI-generated listing suggestions are provided for informational purposes only. Partiki does not guarantee accuracy, reliability, or completeness. You are responsible for verifying all details before making decisions or transactions based on our suggestions.

4. Marketplace Terms

Communities are neighborhood groups on LoopLots that you join by zip code or city. Once a member, you can list items for sale or rent to other members, and buy or rent items other members have listed. Community listings ("Community Items") are subject to Sections 4.7-4.11 below. Independently, our broader peer-to-peer rental marketplace (Sections 4.1-4.6) lets item owners list items for rent to any user.

4.1 Platform Role

Partiki acts solely as a facilitator connecting Sellers and Renters. We are not a party to rental agreements and do not own, sell, or rent items listed on the platform. Transactions are directly between Sellers and Renters.

4.2 Seller Obligations

• Provide accurate descriptions, photos, and pricing for all listings
• Ensure items are in the condition described and available for the rental period
• Comply with all applicable laws, including tax obligations
• Respond promptly to rental requests and communicate delivery/pickup details
• Maintain valid payment account information for receiving payouts
• Accept returns and process security deposit refunds in accordance with rental agreements

4.3 Renter Obligations

• Use rented items with reasonable care and for their intended purpose
• Return items on time and in the same condition as received (normal wear excepted)
• Pay all rental fees, security deposits, and any applicable charges promptly
• Coordinate pickup/delivery and follow agreed-upon arrangements
• Report any issues or damages immediately
• Not sublease or transfer rental items to third parties without Seller consent

4.4 Payment Terms

All payments are processed through Stripe. By using the marketplace, you agree to Stripe's terms. Partiki collects a service fee for facilitating transactions. Payment structure:

• Rental Payment: Charged at booking confirmation, held in escrow
• Security Deposit: Authorized at booking, captured only if item is damaged or not returned
• Service Fee: Non-refundable platform fee charged to Renters
• Seller Payout: Released after successful rental completion (typically 3-7 days after return)

4.5 Cancellations and Refunds

• By Renter: Cancellations made 7+ days before rental start receive full refund minus service fee. Cancellations within 7 days are subject to Seller's cancellation policy
• By Seller: Sellers who cancel confirmed bookings may face penalties and must issue full refunds
• Platform Cancellation: We reserve the right to cancel transactions that violate these Terms

4.6 Security Deposits

Security deposits are authorized but not charged at booking. They are automatically released if the item is returned undamaged and on time. Sellers may claim all or part of the deposit for:

• Damage beyond normal wear and tear
• Late returns (prorated daily rental rate applies)
• Lost or unreturned items (up to full replacement value)

4.7 Community Item Purchases ("Buy Now")

When you buy a Community Item, your card is charged the full listed price at checkout via Stripe. Partiki retains a service fee (currently 15% of the sale price) and the remaining 85% is credited to the Seller as described in Section 4.9 below - it is not paid out to the Seller immediately.

4.8 Pickup Confirmation and Hold Period

After purchase, the Buyer and Seller coordinate a pickup date through the platform. Once pickup happens, the Buyer confirms receipt in the app. Confirming receipt starts a 5-day hold period before the Seller is paid, giving the Buyer a window to report a problem (see Section 4.9). If the Buyer does not confirm receipt within 7 days of the scheduled pickup date, the platform will automatically confirm it on the Buyer's behalf so the transaction can proceed and the Seller is not left waiting indefinitely.

4.9 All Sales Final; Problem Reports

All Community Item purchases are final and non-refundable. We do not offer returns or refunds for buyer's remorse, a change of mind, or similar reasons. If you believe an item was never delivered or was materially different from its listing (for example, counterfeit, significantly damaged, or not the item pictured), you may report the problem from your Orders page any time before the 5-day hold period in Section 4.8 ends. Partiki will review reported problems and may, at its sole discretion, issue a refund to the Buyer or release the funds to the Seller. Filing a report does not guarantee a refund, and reports filed after the hold period has ended will not be reviewed. Once funds are released to a Seller under Section 4.11, the sale is final and cannot be reversed.

4.10 Community Rentals

Rental items listed within a Community are not processed through Partiki's payment system. Instead, the platform provides in-app messaging so the Buyer and Seller can arrange payment, pickup, return, and any deposit directly between themselves. Partiki is not a party to these arrangements, does not hold or process any payment for them, and is not responsible for enforcing them. Use good judgment and refer to Section 11 (Disclaimers and Limitation of Liability).

4.11 Seller Wallet and Payouts

Proceeds from Community Item sales are credited to an in-app Seller wallet once the hold period in Section 4.8 ends without a reported problem (or a reported problem is resolved in the Seller's favor). Wallet balances are not held in a bank account and do not earn interest. To withdraw a wallet balance, Sellers must link a payout account via Stripe Connect and complete Stripe's identity verification requirements. Withdrawals are transferred to the Seller's linked bank account via Stripe; Partiki is not a bank or money transmitter and relies entirely on Stripe for payout processing. Sellers are responsible for any taxes owed on their proceeds.

5. Payment Processing

All payments, security deposits, seller wallets, and payouts are handled by Stripe, an independent third-party payment processor. Stripe is not affiliated with or controlled by Partiki. By making or receiving a payment through the Services, you also agree to Stripe's terms. Partiki is not responsible for Stripe's availability, errors, or processing delays.

6. User Conduct and Prohibited Activities

You agree not to:

• Provide false, inaccurate, or misleading information
• Violate any applicable laws, regulations, or third-party rights
• Harass, bully, threaten, or abuse other users
• Post or share illegal, offensive, or inappropriate content
• Infringe on intellectual property rights of others
• Interfere with platform security, circumvent restrictions, or attempt unauthorized access
• Use automated systems (bots, scrapers) without our permission
• List stolen, counterfeit, prohibited, or illegal items on the marketplace
• Engage in fraudulent transactions or payment disputes
• Attempt to bypass payment systems or fees
• Spam, solicit, or advertise outside of authorized marketplace features

Violations may result in account suspension, termination, and legal action.

7. User Content and License

You retain ownership of content you post (photos, messages, listings, etc.). By posting content, you grant Partiki a non-exclusive, worldwide, royalty-free license to use, store, display, and distribute your content as necessary to provide the Services. This includes:

• Displaying your listings and content to other users
• Storing photos you upload to a listing and messages you send through the platform
• Processing listing photos for the AI Listing Assistant described in Section 3
• Backing up and securing your data

You represent that you have all necessary rights to the content you post and that it doesn't infringe on any third-party rights.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Services, you consent to our data practices as described in the Privacy Policy.

Key points:

• Messages you send are only visible to you and the other participant, plus Partiki for safety and support purposes
• Marketplace transactions require sharing contact information with the other party
• We do not provide end-to-end encryption for messages
• Payment information is processed securely by Stripe
• You can request data deletion or account closure at any time

9. Communities and Messaging

When you join or create a Community:

• Community Admins: The creator of a Community is its admin and is shown as such to other members
• Members: Anyone can join a Community by zip code or city; membership is not vetted or approved
• Leaving a Community: You can leave at any time; listings you created remain unless you delete them
• Reporting: You can report a Community or a listing that violates these Terms

Messaging between buyers and sellers is private (1:1), not broadcast to a Community. Do not share sensitive personal information (card numbers, bank logins, government ID/SSN) in messages, and use caution before sharing your exact home address - see Sections 4.8 and 4.10 for what pickup coordination normally requires.

10. Intellectual Property

All Partiki logos, branding, trademarks, and platform content are the property of Partiki LLC and protected by intellectual property laws. You may not copy, modify, distribute, or exploit them without our prior written permission.

11. Disclaimers and Limitation of Liability

11.1 Service "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee uninterrupted, secure, or error-free service.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARTIKI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM:

• Your use of or inability to use the Services
• Rental marketplace transactions, including disputes between Sellers and Renters
• Loss, damage, or theft of rented items
• Actions or omissions of other users
• Use of personalized content or AI-generated recommendations
• Third-party services, integrations, or vendor offerings
• Technical issues, downtime, data loss, or security breaches
• Unauthorized access to your account or content

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID TO PARTIKI IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Partiki LLC and its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of or inability to use the Services
• Your violation of these Terms or any applicable law
• Your violation of any rights of another party
• Content you post or share on the platform
• Your marketplace transactions, including rental disputes
• Items you list, rent, or interact with on the marketplace
• Any injuries, damages, or losses related to your use of rented items

13. Dispute Resolution Between Users

For Community Item purchases, use the "Report a problem" feature on your Orders page within the 5-day hold period described in Section 4.8 - this is the primary and fastest way to have a purchase issue reviewed. For all other disputes arising from marketplace transactions, they are primarily between the Seller and Renter/Buyer. Partiki may assist with communication but is not obligated to mediate or resolve disputes outside the process in Section 4.9. We recommend:

• Communicating directly through the platform's messaging system
• Documenting all interactions and issues with photos/messages
• Reviewing the signed Rental Agreement for guidance
• Contacting support@partiki.co if assistance is needed

For payment disputes, contact Stripe support. For serious violations or fraudulent activity, we reserve the right to suspend accounts and assist law enforcement as required.

14. Account Termination

We reserve the right to suspend or terminate your account at our discretion if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Abuse or harass other users
• Fail to honor rental commitments
• Create security or liability risks

You may delete your account at any time - visit looplots.com/delete-account for instructions, or email support@partiki.co from your registered email.

Upon account deletion, your personal data will be permanently removed within 30 days. However, you remain liable for any outstanding obligations, including:

• Active rental bookings and payments
• Pending returns or damages claims
• Outstanding fees or protection hold charges
• Legal disputes or investigations

We may retain certain transaction records and data as required by law for tax, fraud prevention, and audit purposes. For detailed deletion instructions, visit looplots.com/delete-account.

15. Modifications to Terms

Partiki may update these Terms from time to time. Updates will be effective upon posting with a revised "Effective Date." Your continued use constitutes acceptance.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Kansas, United States, without regard to its conflict of law provisions.

16.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Kansas, and judgment on the arbitration award may be entered in any court having jurisdiction.

YOU AGREE TO WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT. Arbitration shall be on an individual basis only; class arbitrations and class actions are not permitted.

16.3 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on the platform, constitute the entire agreement between you and Partiki regarding the Services and supersede all prior or contemporaneous communications and proposals.

19. Assignment

You may not assign or transfer these Terms or your rights and obligations under them without our prior written consent. We may freely assign these Terms without restriction.

20. Contact Us

For questions, concerns, or assistance with these Terms or the Services: